Voice Product Manager

## About the role Logistics is broken. Let's fix it. We are a group of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world, logistics. In our prior lives, we have built multi-billion dollar companies with products that delighted thousands of merchants and powered billions of dollars of commerce. We are looking for intelligent, driven people with insatiable curiosity and a desire to make an impact. If you're excited to build AI that can reason and take action, like humans, in one of the most complex industries in the world — apply below. ## Responsibilities The ideal candidate is a 0-1 visionary who is passionate about using AI in building new product offerings that meaningfully reduce toil and make logistics better. Our team is making Augie's voice product world-class — call experience quality (latency, naturalness, interruption handling, voice selection) and seamless workflows. - Drive roadmap for call experience: voice quality, latency budgets, interruption/turn-taking, prompt composability, evals - Own the voice workflow portfolio (POD, T&T, Carrier Selection) and prioritize new ones based on customer/FDE signal - Partner with infra (Twilio, ElevenLabs) and internal eng on reliability, sub-accounts, telephony foundations - Define what "good" looks like for calls — call evals, in-call transcripts, portal metrics — and use that data to drive the roadmap - Spend real time in the product: listen to live calls and recordings, ride along with FDEs, find failure modes before customers do. Use that knowledge to build the product vision. - Write detailed product requirements, narratives, and technical specifications. - Spearhead the development and implementation of AI-driven agents for the logistics world by working closely with engineering, product design, and data science teams. - You'll define the path from one-off voice agent builds to a repeatable system. That may mean better authoring tools, reusable components, or self-serve flows — you'll figure out the right shape with eng. ## Requirements - Have 6+ years of product management or related industry experience, previous experience with a voice product is a huge plus - Hands-on builder energy — comfortable hacking together prototypes, running prompt/eval loops, writing scripts to dig through call data etc. - Obtained a bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field. - Proven experience working in a technical environment with cross-functional teams to drive product vision, define requirements, and guide the team through key milestones. - Showcase strong leadership, organizational, and execution skills, along with proven communication abilities. - Insatiable curiosity, undying passion, and ownership to take on hard real-world problems. ## Nice to have - Experience building AI agentic applications. - Experience with Open AI, Anthropic, Llama, and other leading LLMs and Cartesia, Eleven Labs voice models. - Master's further education or experience in engineering or computer science. - Prior experience in Logistics, Freight brokerage, Shipping, and Warehouse technologies. - Machine learning, operations research and optimization, developing large software systems, logistics & fulfillment industry, pricing algorithms, shipping technology. - Rich GitHub or hackathon accolades, or other ways you can show that you love to build. ## What we offer Our Stack Independent Service Oriented Architectures with services composed of: - Node, Typescript, MySQL RDS, SQS, SNS. - React and Redux for UI. We run on AWS. ## About the company Augment is an Equal Opportunity Employer and values diversity at our company. We consider all qualified applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status. Augment complies with federal, state, and local laws regarding equal employment opportunity and reasonable accommodation. If you need assistance or an accommodation during the application or interview process, please contact your recruiter. We also consider qualified applicants with arrest and conviction records in accordance with applicable federal, state and local fair-chance / ban-the-box laws (for example, but not limited to, the California Fair Chance Act). Our hiring process uses AI-powered tools to assist with screening and evaluating applications based on job-related criteria. All AI-assisted outputs are reviewed by human recruiters who make all decisions about which candidates advance in the process.