Director of Software Engineering - US Remote
Core
Own the end-to-end technical architecture and delivery of an AI answering service platform, including voice pipelines, LLM orchestration, and real-time telephony infrastructure.
Role type
Director of Software Engineering (AI/ML focus)
Builds
AI-native answering service platform for clinical communication and contact center solutions
Domain
Healthcare SaaS / Conversational AI / Real-time Telephony
Deliverable
production ML models | product features | infrastructure
Required skills
AI/ML system design, LLM integration, RAG, cloud-native architecture (AWS), real-time communication systems, Python, C#/.NET, React, team leadership, vendor management
Preferred skills
Healthcare SaaS experience, HIPAA familiarity, contact center platforms, scaling engineering teams, responsible AI frameworks
Technologies
AWS, serverless, containerization, event-driven patterns, WebRTC, VoIP, Python, C#, .NET, React
Responsibilities
Define and enforce architectural patterns for AI system reliability and scalability; Lead implementation of core platform components and resolve complex production issues; Build and lead a high-performing engineering team; Manage outsourced development partners and vendor selection; Define and track engineering KPIs and adoption of modern development practices; Partner with Product and Operations to align technical roadmap with business strategy
Seniority
Director, technical leadership & individual contributor
