Director of Service Quality
Core
Establishing and leading the quality strategy for service, commissioning, field operations, and post-installation support to ensure system reliability and reduce failures.
Role type
Director of Service Quality
Builds
Power infrastructure systems for AI and cloud companies
Domain
Energy / Power Infrastructure / Field Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service quality strategy, root cause analysis, cross-functional leadership, KPI definition, supplier quality management, ISO 9001 principles, data analysis, problem-solving methodologies (8D, 5 Whys)
Preferred skills
Six Sigma certification, electrical safety knowledge, commissioning protocols, construction quality experience, dashboard building
Technologies
QMS, ERP, CRM, business intelligence platforms
Responsibilities
Develop service quality strategy and roadmap, manage field quality processes (intake, triage, CAPA), lead cross-functional failure investigations, define and track quality KPIs, partner on design improvements, drive standardization of inspection methods, lead quality reviews for critical issues, promote disciplined problem-solving culture
Seniority
Director, hands-on leadership