Customer Service Representative
Core
Handle commercial and residential customer enquiries, process orders, and provide product and pricing advice for steel building products.
Role type
Customer Service Representative
Builds
Order processing and customer support for Lysaght steel building products
Domain
Manufacturing (Steel)
Deliverable
client delivery
Required skills
Order processing, product knowledge, pricing advice, phone/email communication, data entry, stakeholder collaboration
Responsibilities
Interact with customers via phone and email to manage enquiries, quotes, and order requests; collaborate with warehouse and sales departments to meet customer expectations regarding product specifications, packaging, and delivery timetables; resolve customer issues effectively and efficiently.