Rental Service Agent
Core
First point of contact for customers delivering end-to-end rental solutions including vehicle handover, inspections, and administrative tasks.
Role type
Customer-facing rental operations agent
Builds
Stress-free car rental experiences for individual customers
Domain
Automotive rental services
Deliverable
product features
Required skills
Customer service, problem-solving, attention to detail, cash handling, vehicle inspection, IT system proficiency
Preferred skills
Clean driver's licence (MR desirable), flexibility for travel
Responsibilities
Engaging with customers face-to-face and over the phone, explaining rental agreements and insurance options, conducting vehicle quality assurance inspections and detailing, handling payments and balancing cash, completing administrative tasks, collaborating with team to achieve daily targets
Seniority
Entry-level, hands-on IC
