Service Advisor
Hybrid
Core
Frontline service support for mining customers, coordinating breakdowns, repairs, and planned service work from initial enquiry to completion.
Role type
Service Advisor (Mining Operations)
Builds
Service jobs and repair outcomes for mining customers
Domain
Mining / Heavy Equipment Service
Deliverable
client delivery
Required skills
Customer coordination, Service job planning, Communication, Stakeholder management, Priority management, Record keeping, Escalation management, Warranty process support
Preferred skills
Prior customer service experience, Automotive or field service background, Experience managing competing priorities
Technologies
Cummins systems