Senior Manager - Knowledge Management Insights and Analytics
Core
Lead the analytics capability within the Knowledge Management Center of Excellence to transform KM data into actionable insights that drive adoption, improve content quality, and inform investment decisions.
Role type
Senior Manager, Knowledge Management Analytics & Insights
Builds
Performance frameworks, dashboards, scorecards, and executive reporting for the KM ecosystem
Domain
Enterprise Knowledge Management, Digital Workplace, Business Intelligence
Deliverable
dashboards & analysis
Required skills
KPI framework design, executive dashboard creation, user behavior analysis, data governance, reporting standards, business case development, strategic roadmap support, trend identification, maturity assessment
Preferred skills
Global matrixed organization experience, digital workplace experience, content management experience, employee experience experience
Technologies
Power BI, Tableau
Responsibilities
Lead the KM Insights & Analytics function and serve as the primary owner of KM performance measurement and reporting; Develop and maintain KPI frameworks that measure adoption, engagement, content quality, search effectiveness, and business impact; Design dashboards, scorecards, and executive reporting that provide visibility into portfolio performance and value realization; Analyze user behavior, search trends, content utilization, and customer feedback to identify improvement opportunities; Establish reporting standards, governance processes and data quality controls across the KM ecosystem; Partner with Content Management teams to measure content health, accuracy, freshness and lifecycle effectiveness; Collaborate with Portfolio Leads to track strategic initiatives, benefits realization and operational performance; Support roadmap and investment decisions through data-driven insights and business case development; Identify trends, risks, and opportunities to improve user experience, adoption and KM effectiveness; Present actionable insights and recommendations to senior leadership and governance forums; Drive continuous improvement through benchmarking, performance analysis, and maturity assessments.
Seniority
Senior Manager, 9-11 years total experience (5-8 years in analytics/KM)
