Customer Energy Management & Partnerships Analyst
Core
Analyze customer behavior and utility processes to design climate action programs, segment customers, and develop data-driven reports for the Customer Energy Management & Partnerships team.
Role type
Analyst (Data Analysis & Program Support)
Builds
Customer segmentation models, climate action program designs, and departmental reporting systems
Domain
Utilities / Energy / Climate Action
Deliverable
dashboards & analysis
Required skills
Data analysis, SQL, Alteryx, Tableau, MS Project, CRM databases, Energy Star Portfolio Manager, climate action strategy, customer segmentation, process improvement
Preferred skills
Master's degree in technical field, experience with Microsoft Copilot automation, electrical power distribution knowledge, account management
Technologies
SQL, Alteryx, Tableau, MS Project, CRM databases, Energy Star Portfolio Manager, Save On Energy, Microsoft Copilot
Responsibilities
Analyze customer behavior and internal utility processes to identify opportunities for climate action; Develop information tools, templates, and reports to support departmental objectives; Collaborate with stakeholders to segment customers and understand their goals regarding climate action; Conduct research on emerging technologies, policies, and business models related to renewable energy and electrification; Monitor progress of climate-related projects and adjust strategies to achieve desired outcomes; Manage data for planning and reporting processes and suggest process enhancements.
Seniority
Mid-level, hands-on IC