Job
Core
Own the quality and consistency of client-facing digital experience through website/portal audits, customer journey testing, and payments monitoring.
Role type
Product Operations Specialist (Quality Assurance & Customer Experience)
Builds
Client-facing digital experience (website, portal, payment flows)
Domain
Fintech / Online Trading
Deliverable
dashboards & analysis
Required skills
Website/portal quality assurance, end-to-end customer journey testing, payments flow testing, issue tracking and escalation, data analysis and reporting, cross-device/browser testing, written documentation
Preferred skills
Experience in CFD/Forex broker or fintech, Jira/Monday experience, knowledge of KYC and payment processing concepts
Technologies
Jira, Monday, Excel, Google Sheets
Responsibilities
Run recurring audits of live website and client portal for broken links, layout issues, and inconsistencies; Test end-to-end client journeys including registration, KYC, deposit, trading, and withdrawal; Test deposit/withdrawal flows across all payment methods; Maintain central issue log and escalate critical issues; Analyze customer support data and build website heatmaps to identify drop-off risks.
Seniority
Junior to Mid-level, hands-on IC
