Grupo QuintoAndar | Analista de Performance Sênior
Core
Senior performance analyst serving as the strategic analytical arm for Customer Support leadership, driving operational performance and deep-dive root cause analysis.
Role type
Senior IC performance analyst
Builds
Executive dashboards, performance reports, and strategic insights for Customer Support operations
Domain
Real Estate / Customer Support / Data Analytics
Deliverable
dashboards & analysis
Required skills
Advanced SQL, Performance management, Executive dashboarding, Root cause analysis, Data storytelling, Cross-functional collaboration
Preferred skills
Business Intelligence tools (Looker, Power BI, Superset), Experience near operations or business fronts
Responsibilities
Monitor and manage KPIs and OKRs for supported areas, Lead deep-dive root cause analysis, Structure and lead recurring performance rituals (e.g., weekly reviews), Build executive dashboards and visualizations, Act as a consultative bridge between Operations, Projects, Product, and Data teams
