Network Operations Supervisor
Core
Leading a team of Network Controllers to ensure minute-by-minute performance, on-time running, and reliability of a live bus transport network.
Role type
Senior IC operations supervisor (transport)
Builds
Daily bus network operations and incident response
Domain
Public transport / Bus operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, incident management, performance data analysis, stakeholder communication, autonomous decision-making, Microsoft Office proficiency, business intelligence tools, vehicle tracking systems
Preferred skills
Coaching and mentoring, strategic planning, talent spotting
Responsibilities
Leading and coaching a team of Network Controllers, owning network activities from departure to KPI delivery, supporting controllers during incidents and emergencies, bridging communication between controllers, depots, workshops, and external stakeholders, analyzing performance data to drive improvement, logging and escalating disruptions, identifying training opportunities
Seniority
Senior, hands-on IC
