LaserJet Regional Engineer
Core
Regional technical authority for HP LaserJet products, ensuring reliability and resolving complex hardware, firmware, and print-quality issues.
Role type
Senior IC hardware reliability engineer (printer technology)
Builds
Fleet stability and service excellence for HP LaserJet products
Domain
Consumer electronics / Printing hardware
Required skills
Root cause analysis, hardware diagnosis, firmware troubleshooting, supply chain knowledge, cross-functional collaboration, data analytics, CAPA implementation, technical training, partner certification, process improvement
Preferred skills
Digital fluency, remote diagnostics, predictive maintenance, analytics
Technologies
LaserJet printers, fusers, imaging units, toner systems, controllers, paper handling systems, remote diagnostics tools
Responsibilities
Own end-to-end resolution for complex hardware and firmware escalations; Lead Root Cause Analysis (RCA) for repeat failures; Coordinate corrective actions with Global Engineering and Manufacturing; Analyze warranty data and failure trends to identify systemic issues; Develop technical trainings and troubleshooting guides; Certify partners on new platforms; Propose tooling and process improvements to enhance service efficiency.
Seniority
Senior, hands-on IC
