Innovation Lead
Core
Transform member challenges into practical, evidence-based solutions and pilot new services to improve health and engagement for 95,000+ members.
Role type
Innovation Lead (hands-on IC)
Builds
Member-centred services, programs, propositions, and repeatable innovation frameworks.
Domain
Health & Wellness / Member Services
Deliverable
product features
Required skills
Service design, human-centred design, test-and-learn methodologies, pilot/prototype execution, stakeholder collaboration, regulatory compliance navigation, commercial thinking.
Preferred skills
Experience with emerging technologies, innovation methods, end-to-end service delivery.
Responsibilities
Design and deliver member-centred services from concept to pilot; Run experiments with clear success measures; Collaborate with cross-functional teams (Digital, Marketing, Data, Risk); Build repeatable innovation tools and playbooks.
Seniority
Mid-Senior, hands-on IC