Trader Support Specialist - Futures
Core
Primary point of contact for traders and customers, resolving inquiries via live chat, email, and Discord in a fast-paced trading environment.
Role type
Senior IC customer support specialist (fintech/trading)
Builds
Trader-facing support experience and self-service resources
Domain
Fintech / Proprietary Trading
Deliverable
client delivery
Required skills
Customer service, technical troubleshooting, CRM tools, English fluency, typing speed, analytical problem-solving, multitasking
Preferred skills
Prop trading knowledge, futures/FX/crypto familiarity, trading platform experience (NinjaTrader, Tradovate), community management (Discord)
Responsibilities
Resolve account and technical inquiries across multiple channels, escalate complex issues to internal teams, educate traders on platform rules and processes, contribute to knowledge bases, monitor system trends, participate in beta testing.
Seniority
Mid-level, hands-on IC
