Systems Administrator II - ServiceNow
Core
Provide system administration, operational support, and technical expertise to ensure the performance, reliability, and continuous improvement of the ServiceNow platform.
Role type
Senior ServiceNow Systems Administrator
Builds
ServiceNow platform instances, integrations, and operational dashboards
Domain
Financial Services / IT Service Management
Required skills
ServiceNow platform administration, JavaScript, Flow Designer, Business Rules, Script Includes, REST/SOAP APIs, ITSM processes, Incident/Problem/Change management, Disaster Recovery planning, Root cause analysis, Agile/ITIL methodologies
Preferred skills
HRSD/SecOps/GRC modules, ServiceNow ITOM (Discovery, Event Management, Service Mapping), ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA)
Technologies
ServiceNow, MID Servers, IntegrationHub, Flow Designer
Responsibilities
Manage day-to-day administration, monitoring, and performance optimization of the ServiceNow platform; Lead Major Incident Management and Problem Management activities; Coordinate deployments, upgrades, and patching; Develop operational dashboards and KPIs; Maintain disaster recovery and business continuity procedures; Provide technical guidance and mentorship to junior staff.
Seniority
Mid-Senior, hands-on IC