Hardware Support Engineer
Core
Monitor critical applications and infrastructure, manage incident lifecycles, and troubleshoot software, hardware, and networking issues for IoT devices and edge systems.
Role type
Senior IC hardware support engineer (IoT & embedded systems)
Builds
Reliable IoT device operations, firmware updates, and API integrations for edge controllers and sensors
Domain
IoT, embedded systems, and infrastructure monitoring
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Python scripting, Linux OS, SQL, REST API debugging, TCP/IP networking, firmware upgrades, hardware installation, RTSP/ONVIF protocols, Grafana/Kibana monitoring
Preferred skills
Java applications, parking hardware experience (boom barriers, RFID), Postman/cURL tools, ITIL framework, Agile methodology
Technologies
Kibana, Firebase Crashlytics, CloudWatch, Grafana, APM tools, Postman, cURL, Jira, Confluence, RTSP, ONVIF
Responsibilities
Monitor critical applications and infrastructure for anomalies, manage end-to-end incident lifecycle with RCA, diagnose software/hardware/networking issues, configure and monitor device health and firmware, troubleshoot API-based integrations, develop troubleshooting guides and SOPs, drive Service Improvement Plans for system reliability
Seniority
Senior, hands-on IC
