Job
Core
Own 0-to-1 development of Customer Care conversational systems (chat, voice/phone, knowledge base, tool integrations) using an AI-first mindset.
Role type
Senior Product Engineer (AI/LLM)
Builds
Customer-facing support systems (chatbots, voice support, knowledge bases)
Domain
Fintech / Customer Support / AI
Deliverable
production ML models
Required skills
Product management, LLMs / agentic AI, Python, Git, Databases, System architecture, Data analysis, Prompt engineering, A/B testing, KPI definition
Preferred skills
Customer support background, Voice/telephony stacks (STT, TTS), LLM observability tools (Langfuse), Helpdesk platforms (Kustomer, Zendesk)
Technologies
Python, Git, Databases, Langfuse, Kustomer, Zendesk, STT, TTS
Responsibilities
Decide what to build, why, and how to measure success from discovery to launch; Design with engineers how the bot is built; Research problems in data, prototype fixes with AI tools, and scale them; Write, test, and iterate prompts and knowledge; Run A/B tests of models and flows; Scale self-service via AI and automation; Write technical product specs; Challenge rules around escalation policies and processes
Seniority
Senior, hands-on IC
