Customer Success Manager, Government
Core
Act as a bridge between government clients and the Streem media intelligence platform, providing operational support, training, and advocacy for Australian government departments.
Role type
Customer Success Manager (Government)
Builds
Media intelligence solutions for government clients
Domain
Media intelligence / Public Affairs / Australian Government
Required skills
Account management, Client relationship management, Platform training, Boolean search, Escalation management, Strategic solutioning, Reporting, Time management
Preferred skills
SaaS experience, Media monitoring tools, CRM tools, Excel, Project management tools, Knowledge of Australian political landscape
Technologies
Boolean queries, CRM tools, Excel, Media monitoring tools
Responsibilities
Establish and maintain Federal Government client accounts; Deliver platform training to end users; Collate and escalate client feedback; Act as an escalation point for Government-specific enquiries; Proactively identify and escalate critical news events; Produce client reports and summaries.
Seniority
Junior to Mid-level, hands-on IC