Machine Learning Engineering Intern
Core
Developing AI solutions for the contact center industry to improve agent productivity through real-time knowledge assistance and generative models.
Role type
Machine Learning Engineering Intern
Builds
Generative Knowledge Assist (GenKA), Knowledge Search (KS), and Retrieval-Augmented Generation (RAG) systems for contact centers
Domain
Contact center AI / Generative AI
Deliverable
production ML models
Required skills
Python, deep learning frameworks (PyTorch/TensorFlow), machine learning fundamentals, generative modeling, large-scale dataset analysis
Preferred skills
experience with reasoning evaluation, system scaling, security optimization
Technologies
PyTorch, TensorFlow
Responsibilities
Design, develop, and deploy Cresta's KA solutions and proprietary models; Focus on practical AI challenges such as improving reasoning and evaluation in real-world scenarios; Collaborate with cross-functional teams to integrate KA solutions; Lead initiatives to scale AI systems for production environments; Contribute to solving cutting-edge problems in AI and help define the future roadmap; Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems
Seniority
Intern
