Senior Case Manager
Core
Lead case management for the Reportable Conduct Scheme (RCS), receiving and reviewing child abuse allegations, assessing entity investigation capacity, monitoring investigations, and recommending regulatory interventions.
Role type
Senior IC case manager (child safety regulation)
Builds
Regulatory compliance outcomes and exclusion decisions for unsafe workers
Domain
Public sector / Child safety / Social services regulation
Deliverable
client delivery
Required skills
Case management, investigative oversight, stakeholder liaison, policy implementation, risk analysis, evidence-based advice
Preferred skills
Resilience, empathy, complex matter escalation
Technologies
N/A
Responsibilities
Manage complex RCS cases from notification to resolution; Act as key liaison with organizations under investigation; Advise managers on specific cases and regulatory activity; Identify and respond to emerging risks; Support policy revision and operational guidelines
Seniority
Senior, hands-on IC