Customer Service Representative (Contact Centre)- Full Time, Hybrid Opportunity
Core
Inbound Customer Service Representative handling roadside assistance calls to help members feel safe and get back on the road.
Role type
Customer Service Representative (Contact Centre)
Builds
Roadside assistance services for NRMA members
Domain
Automotive services / Roadside assistance
Deliverable
client delivery
Required skills
Customer service experience, clear communication, data integrity, critical thinking, collaboration, systems proficiency, problem solving
Responsibilities
Handle inbound roadside assistance calls calmly and professionally, reassure members and provide guidance, maintain accurate records, assess member needs and coordinate services, work with internal teams, navigate multiple systems
Seniority
Individual Contributor
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