Agency Operations Consultant
Core
Process Agent Debit Memos (ADMs), perform supplier reconciliations, and resolve airline disputes to maintain accurate financial records.
Role type
Agency Operations Consultant (Back-office/Financial Operations)
Builds
Accurate supplier accounts and resolved airline disputes
Domain
Travel Technology / Aviation Finance
Deliverable
Dashboards & analysis (reconciliation reports) | Client delivery (dispute resolution with airlines)
Required skills
Reconciliation, Accounts payable/receivable, GDS experience, Multi-currency handling, Fraud investigation, ARC error resolution, Dispute management
Preferred skills
Experience with VCC, BSP, and United check refunds
Technologies
GDS, VCC, ARC, BSP, Multi-currency payment systems
Responsibilities
Receive and process incoming ADMs from airlines; Perform day-to-day supplier reconciliations across multiple payment rails; Resolve ARC-specific errors and discrepancies; Process irregular refund requests; Maintain chargeback and fraud records; Support BPO agent onboarding and queries
Seniority
Individual Contributor (Mid-level)
