Training and Documentation Specialist
Core
Develop, organize, and maintain training materials, user guides, standard operating procedures, and job aids to support team and organizational needs.
Role type
Training and Documentation Specialist
Builds
Training content, user guides, SOPs, and instructional materials for clients
Domain
Business Systems Analysis / IT Support
Required skills
Technical writing, instructional design, content creation, process mapping, Microsoft Office proficiency, stakeholder collaboration
Preferred skills
Digital adoption platforms (WalkMe), CMS experience, online learning content creation, adult learning principles
Technologies
Microsoft Word, PowerPoint, Excel, WalkMe, Content Management Systems
Responsibilities
Develop and maintain training materials and documentation; Collaborate with SMEs to gather requirements; Create and deliver training content including workshops; Review and update existing documentation; Support onboarding initiatives; Maintain documentation libraries; Assist with process improvement efforts
Seniority
Mid-level, hands-on IC