Customer Success Associate

## About the company SellerGeni is building a new way to run Amazon businesses. Instead of tools and dashboards, we provide AI employees that manage operations like ads, listings, and performance. We're helping brands grow faster with less manual work. ## About the role We're looking for a Customer Success Associate who is focused on retention, relationship management, and driving customer outcomes. This role is not just about support — it's about ensuring customers see value, stay engaged, and continue growing with us. ## Responsibilities - Own a portfolio of clients and ensure high retention and satisfaction - Act as the primary point of contact for customers post-onboarding - Regularly track account performance and ensure customers are seeing value - Identify risks early (low usage, dissatisfaction, churn signals) and take action - Drive customer engagement through regular check-ins and updates - Work closely with internal teams (product, ops, sales) to resolve issues - Upsell or expand accounts where relevant - Maintain clear documentation of customer interactions and status ## Requirements - 2+ years of experience in Customer Success / Account Management / Client Handling - Strong communication and relationship-building skills (English & Hindi) - Ability to understand customer problems and drive solutions - High ownership and accountability - Comfortable working in a fast-paced startup environment - Ability to manage multiple accounts and priorities ## Key Skills - Customer retention & relationship management - Problem-solving & ownership - Communication & stakeholder management - Data awareness (basic understanding of performance metrics) - Time management & prioritization ## Success in This Role Looks Like - High customer retention rates - Strong customer satisfaction and engagement - Early identification and resolution of risks - Growth in existing accounts ## What we offer - Work on a fast-growing product in the e-commerce + AI space - High ownership and impact - Direct exposure to customers and business outcomes - Opportunity to grow into senior customer success or account roles