Production Support Engineer
Core
Monitoring platform health, handling incidents, and performing hotfixes for a digital healthcare platform.
Role type
Production Support Engineer
Builds
A next-gen digital healthcare platform serving patients and providers in the US
Domain
Healthcare technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Node.js, TypeScript, React.js, AWS, PostgreSQL, REST APIs, GraphQL, debugging, problem-solving
Preferred skills
NestJS, Prisma, Sequelize, Flutter, mobile app development, healthcare or SaaS platform background
Technologies
Node.js, TypeScript, React.js, AWS (EC2, ECS, RDS, Lambda, CloudWatch), PostgreSQL, NestJS, Prisma, Sequelize, Flutter
Responsibilities
Monitor platform health across backend, frontend & AWS; Handle P1/P2 incidents with quick turnaround; Debug issues in Node.js, TypeScript, APIs; Troubleshoot React.js frontend applications; Work with PostgreSQL for data analysis; Investigate AWS services; Perform hotfixes, deployments & rollbacks; Document incidents & collaborate with engineering teams