Remote Engineer
Core
Provide first-class technical support and remote diagnostics for Gas Chromatography and Mass Spectrometry products to reduce customer downtime.
Role type
Senior Technical Support Engineer (Instrumentation)
Builds
Customer system uptime and repair strategies for life science and diagnostic instruments
Domain
Life science instrumentation / Analytical chemistry
Deliverable
client delivery
Required skills
chromatography techniques, mass spectrometry, remote troubleshooting, hardware/software diagnostics, laboratory environment experience
Preferred skills
structured problem-solving, workload prioritization, customer expectation management
Responsibilities
Provide reactive and proactive technical services for product portfolio, perform remote troubleshooting on hardware/software/applications, resolve problems to optimize system efficiency and uptime, visit customer sites for installations, repairs, and scheduled services