Remote Engineer
Core
Provide first-class technical support and remote troubleshooting for Gas Chromatography and Mass Spectrometry products to reduce customer downtime.
Role type
Senior Technical Support Engineer (Life Sciences Instruments)
Builds
Customer system uptime and repair strategies for diagnostic and life science laboratory instruments
Domain
Life Sciences / Analytical Chemistry / Instrumentation
Deliverable
client delivery
Required skills
Remote troubleshooting, chromatography techniques, mass spectrometry, hardware/software diagnostics, customer service, structured problem resolution
Preferred skills
Laboratory environment experience, installation and repair skills
Responsibilities
Provide reactive and proactive technical services, perform remote troubleshooting on hardware/software/applications, visit customer sites for installations and repairs, optimize system efficiency and uptime
Seniority
Mid-level, hands-on IC
