Field Service Engineer – São Paulo, SP or Porto Alegre, RS
Core
Field Service Engineer performing repair, installation, upgrades, and preventive maintenance on Tissue Diagnostics IVD instruments and systems.
Role type
Field Service Engineer (IVD/Medical Devices)
Builds
Tissue Diagnostics IVD instrumentation and systems
Domain
Life Sciences / In Vitro Diagnostics / Medical Devices
Deliverable
physical/clinical work
Required skills
Troubleshooting and diagnostic capabilities, Knowledge of electronics/fluidics/pneumatics/electromechanical systems, Installation and repair of medical devices, Independent work, Sound judgment for issue escalation, Organizational skills, Adaptability
Preferred skills
IT networking concepts (IP addressing, Windows Server, Firewalls), Equipment network connectivity, A+ Certification or relevant IT certifications
Technologies
SAP, Windows Server, Network connectivity tools
Responsibilities
Perform installation, maintenance, troubleshooting, and repair of Tissue Diagnostics IVD instrumentation; Respond to customer service requests and schedule service activities; Complete administrative documentation, service reports, and required paperwork; Provide feedback to Product Specialists, Manufacturing, and OEM vendors regarding product performance issues; Utilize the complaint handling system; Accurately document time, expenses, and service activities in SAP and other reporting systems; Proactively communicate with customers before, during, and after service events; Support continuous improvement initiatives and share technical knowledge.
Seniority
Mid-level, hands-on IC