Product Support Engineer
Core
Provide Tier 3 technical support and develop/implement software features for Agilent Lab Advisor, Lab Assist, QTOF Diagnostics, and TCD Software.
Role type
Senior Product Support Engineer (Diagnostic Software)
Builds
Diagnostic software elements and features for life science and diagnostic market laboratories
Domain
Life science instruments and diagnostic software
Deliverable
production ML models | product features
Required skills
C/C++, Real Time Operating Systems (RTOS), concurrent programming, Python, web server technology, REST APIs, analytical scientific instruments, LC/MS experience
Preferred skills
Advanced degree, software engineering principles
Responsibilities
Provide Tier 3 technical support, develop/implement software features and defect resolutions, collaborate with R&D design engineers, debug and validate diagnostic software elements, write user documentation, deliver technical training to support teams
Seniority
Senior, hands-on IC