Manager, CRM Platforms & Salesforce Delivery
Core
Lead delivery, operations, DevOps, and innovation for Agilent's CRM technology landscape, primarily using Salesforce, to improve customer engagement and business growth.
Role type
Manager, CRM Platforms & Salesforce Delivery
Builds
Scalable Salesforce solutions for Sales, Service, Marketing, Partner, and Customer Experience processes
Domain
Enterprise CRM, Salesforce ecosystem, IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce implementation and administration, Apex, Lightning Web Components, Flow, SOQL/SOSL, Salesforce DevOps (CI/CD, Git, Salesforce DX), Agile project management, stakeholder management, technical design and trade-off decisions
Preferred skills
Salesforce certifications (Administrator, Platform Developer II, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, Application/System Architect), knowledge of Salesforce AI capabilities (Einstein), ERP and middleware integration
Technologies
Salesforce (Sales Cloud, Service Cloud, Experience Cloud/PRM, Data Cloud, Marketing Cloud), Apex, Lightning Web Components, Flow, SOQL/SOSL, Git, Gearset, Salesforce DX, Einstein
Responsibilities
Lead and coach a team of CRM developers, administrators, analysts, and support resources; manage Salesforce implementation, enhancement, support, and DevOps delivery; partner with business stakeholders to translate GTM priorities into scalable solutions; oversee project planning, resource prioritization, risk management, and executive communication; provide hands-on technical guidance for configuration, development, integration, and release management; drive continuous improvement in platform stability and delivery quality; evaluate Salesforce platform innovations and contribute to roadmap planning
Seniority
Manager, people leadership and delivery oversight
