Field Service Engineer
Core
On-site installation, implementation, maintenance, and repair of hardware, software, and networking solutions for customers.
Role type
Field Service Engineer
Builds
Fully integrated solutions including peripherals, communications, operating systems, and applications software
Domain
Instrumentation and analytical systems (GC, LC, GCMS, LCMS)
Deliverable
physical/clinical work
Required skills
hardware installation, software configuration, network setup, troubleshooting, preventive maintenance, equipment calibration, technical training
Preferred skills
third-party product knowledge, lead qualification
Technologies
GC, LC, GCMS, LCMS hardware and software
Responsibilities
Install and optimize hardware/software/network products at customer sites, diagnose and resolve performance problems, perform maintenance and repair services, advise customers on preventive maintenance, respond to potential equipment issues, deliver integrated solutions, serve as internal technical resource, manage product escalations, conduct technical training and seminars, calibrate equipment on-site, qualify leads
Seniority
Mid-level, hands-on IC