Customer Support Engineer - Biomolecular, Genomics, and Cell Analysis Instrumentation (Nord- und Nordostdeutschland) (m/f/d)
Core
Install, maintain, repair, and optimize laboratory automation, cell analysis, and genomics instruments for Life Science and diagnostics customers.
Role type
Field Service Engineer (Life Science Instrumentation)
Builds
Hardware and software solutions for cell analysis and genomics workflows
Domain
Life Science / Biotechnology / Diagnostics
Deliverable
physical/clinical work
Required skills
Laboratory instrumentation, Life Science technologies, troubleshooting, preventive maintenance, hardware/software support
Preferred skills
Customer service, documentation, sales support, business development
Technologies
Bravo, BenchCel, NovoCyte, xCELLigence, PlateLoc, MiniHub, V-Spin
Responsibilities
Installation, maintenance, and repair of cell analysis and genomics instruments; Perform preventive maintenance, troubleshooting, and technical service visits; Support customers in optimal use of hardware and software solutions; Collaborate with Sales, Application Support, Technical Support, and Product Management; Document service activities per quality standards; Support expansion of Cell Analysis & Genomics service business
Seniority
Mid-level, hands-on IC
