Senior Product Ops Specialist (BCA)
Core
Bridge between Product Managers, Engineering, Design, and users to ensure product adoption, operational readiness, and continuous improvement for GovTech's BCA digital products.
Role type
Senior Product Operations Specialist (Team Lead)
Builds
Digital products for BCA (e.g., CORENET X) and GovTech's Smart Nation initiatives
Domain
Public Sector / Government Technology
Required skills
Product operations, Go-to-market strategy, Voice of Customer analysis, Incident management, Team leadership, Stakeholder management, Process improvement, Data analytics, Operational tooling
Preferred skills
Experience building functions from scratch, Ambiguity tolerance
Technologies
Contentsquare, Zendesk, Jira
Responsibilities
Lead go-to-market and adoption; Run the Voice of Customer pipeline; Own operational readiness and incident response; Drive tooling and process improvement; Manage and develop the team; Shape the Product Ops practice
