Product Ops Specialist (MOH)
Core
Drive product adoption, gather user insights, and track value impact for GovTech's internal developer tools and platforms.
Role type
Product Operations Specialist (Internal Tools)
Builds
SHIP-HATS, CStack, and StackOps
Domain
Public Sector / Developer Tools
Deliverable
dashboards & analysis
Required skills
Data analysis, dashboard creation, user feedback synthesis, campaign management, user journey mapping, stakeholder coordination
Preferred skills
Jira, GitLab
Responsibilities
Track adoption and usage metrics across SHIP-HATS, CStack, and StackOps; design and manage feedback loops across multiple channels; synthesize user feedback into actionable insights for product teams; map and improve the end-to-end user journey; assist in gathering evidence of user benefits and compiling success stories; prepare regular product updates and newsletters.
Seniority
Entry-level / Recent Graduate
