Billing Exceptions Lead
Core
Lead and manage exception specialists to analyze root causes of transaction management and billing errors within SAP, ensuring accurate customer billing and processing improvements.
Role type
Senior IC billing operations lead (SAP)
Builds
Timely and accurate billing for customer accounts
Domain
Energy industry + Billing/Transaction Management
Required skills
SAP transaction codes, SQVI scripting, Excel scripting, root cause analysis, revenue operations knowledge, UAT execution, account setup in SAP
Preferred skills
Energy industry knowledge
Technologies
SAP, MS Office (Advanced Excel), Access, SharePoint
Responsibilities
Resolve critical SAP batch process failures using customized scripts; diagnose and resolve TM, billing, and invoicing escalations; assist specialists in analyzing replication issues and performing billing adjustments; conduct UAT and relay recommendations to management; train exception specialists on best practices.
Seniority
Mid-Senior, hands-on IC