Multicultural Support Officer
Core
Support new arrivals to Australia by providing language assistance, cultural orientation, and practical settlement services to help them achieve self-agency and access community resources.
Role type
Multicultural Support Officer (Settlement Services)
Builds
Settlement pathways for migrants and refugees
Domain
Social Services / Migration Settlement
Deliverable
client delivery
Required skills
Language proficiency (non-English), spoken and written English, cultural consultancy, case note administration, digital literacy, transport logistics, workshop facilitation
Preferred skills
Experience in family and domestic violence support, driver's license with own vehicle, Kareni language capability
Technologies
Microsoft Office applications
Responsibilities
Provide language support for client interactions and teach use of professional interpreting services; Transport clients to appointments, activities, and supervisions; Organize and accompany clients to workshops and information sessions; Assist clients in inspecting and settling into accommodation; Conduct general orientation sessions on living in Australia; Engage with ethnic and faith communities to provide service information; Write accurate case notes and perform basic administration tasks; Provide cultural insights to assist program co-design.
Seniority
Individual Contributor