Large Loss Program Coordinator
Core
Coordinate workflows, monitor performance, and drive process improvements for major and complex property claims within a specialist Large Loss program.
Role type
Operational coordinator for large loss claims
Builds
High-quality customer outcomes for major property claims
Domain
Insurance / Claims Management
Deliverable
dashboards & analysis
Required skills
Workflow coordination, KPI monitoring, reporting, data analysis, stakeholder engagement, process improvement, quality assurance, file review
Preferred skills
Quality assurance, audit, process improvement
Responsibilities
Coordinate workflows across the Large Loss portfolio, Monitor KPIs and service standards, Prepare reporting and performance insights, Conduct file reviews and identify improvement opportunities, Support stakeholders with escalation and coordination, Analyse trends and drive process improvements
Seniority
Mid-level, hands-on IC