SAP Senior Delivery Manager
Core
Lead and govern SAP Application Management Services, ensuring operational excellence in incident management, service delivery, and continuous improvement for a large-scale energy industry client.
Role type
Senior IC SAP Service Delivery Manager
Builds
SAP support operations, service performance, and business value realization for energy sector clients
Domain
Energy industry + SAP Application Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SAP functional or technical expertise, SAP ecosystem knowledge, ITIL processes (Incident, Problem, Change Management), stakeholder management, leadership, resource utilization, change management, release coordination, audit compliance, process optimization
Preferred skills
PMP certification, ITIL certification, SAP certifications, experience with SAP upgrades/migrations/patching, proposal development, value-creating strategy modeling
Technologies
SAP ecosystem, ITIL framework
Responsibilities
Manage daily operations of SAP BAU support including incident and problem management; Ensure adherence to SLAs and KPIs; Coordinate between client teams, offshore delivery teams, and third-party vendors; Lead governance reviews and performance reporting; Escalate critical issues and ensure timely resolution; Maintain resource utilization and workload balancing; Drive process improvements and knowledge management; Facilitate change management and release coordination; Connect with senior stakeholders to drive new business opportunities; Provide insights on process refinement, cost savings, and automation
Seniority
Senior, hands-on IC with strategic advisory