Service Desk / Desktop Support Analyst (L1-L2)
Core
Provide frontline Level 1 and Level 2 desktop and service desk support to ensure smooth operation of business-critical systems in a Federal Government organization.
Role type
L1-L2 Service Desk / Desktop Support Analyst
Builds
Support for Microsoft 365, Azure, and ServiceNow environments
Domain
Federal Government IT
Required skills
L1/L2 desktop support, Microsoft 365 support, Azure support, ServiceNow usage, hardware/software troubleshooting, user access management
Preferred skills
None stated
Technologies
Microsoft 365, Microsoft Azure, ServiceNow, Windows
Responsibilities
Troubleshoot hardware, software, application, and user access issues; Manage and resolve incidents and service requests through ServiceNow; Support Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint; Assist with Azure and identity related support activities; Escalate complex issues where appropriate
Seniority
Junior to mid level