Dispute Resolution Specialist
Core
End-to-end complaint handling for superannuation complaints, delivering fair and timely outcomes while influencing process improvements to prevent future disputes.
Role type
Senior Dispute Resolution Specialist (Financial Services)
Deliverable
client delivery
Required skills
negotiation, decision-making, commercial acumen, time management, resilience, customer focus
Responsibilities
Manage end-to-end complaint handling for simple and complex superannuation cases, deliver outcomes adhering to RG271 guidelines, provide insights to identify and prevent complaints, collaborate with the Trustee office.
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