Sales and Retention Consultant
Hybrid
Core
Phone-based sales and retention consultant engaging with prospective and existing members to provide tailored private health insurance solutions.
Role type
Sales and Retention Consultant
Builds
New memberships and retained customer relationships
Domain
Private health insurance
Required skills
inbound and outbound sales, customer retention, relationship management, objection handling, cross-selling, upselling
Preferred skills
previous sales experience in contact centre, insurance industry knowledge
Technologies
phone, email
Responsibilities
Handling inbound enquiries via phone and email, making outbound calls to warm leads, managing cancellation enquiries, identifying cross-selling and upselling opportunities, working towards sales and retention targets
Seniority
Individual Contributor