Everyday Choices Resident Experience Partner (HELF)
Core
Build trusted relationships with residents in aged care communities to connect them with lifestyle, convenience, and wellbeing services that enhance quality of life.
Role type
Resident Experience Partner (Customer Engagement & Service Uptake)
Builds
Everyday Choices service program across residential aged care communities
Domain
Aged Care / Health Services
Deliverable
product features
Required skills
Customer engagement, relationship management, stakeholder engagement, data analysis, service development, travel across multiple locations
Preferred skills
Experience in sales, hospitality, community services, or retirement living
Responsibilities
Building trusted relationships with residents, families, and site teams; having meaningful conversations to understand needs; connecting residents with services; identifying unmet needs and emerging trends; working with operational teams to bring ideas to life; tracking performance against engagement metrics; maintaining relationships across multiple sites via face-to-face and virtual engagement.
Seniority
Individual Contributor