Trainee Service Advisor
Core
First point of contact for customers managing service bookings, updates, and vehicle handovers at a Toyota dealership.
Role type
Trainee Service Advisor
Builds
Customer service interactions and vehicle service delivery
Domain
Automotive retail
Deliverable
client delivery
Required skills
customer service, communication, time management, organization, computer literacy, negotiation
Preferred skills
passion for automotive, influencing skills
Responsibilities
Manage customer enquiries and service bookings, keep customers informed of service progress and costs, resolve customer concerns, deliver vehicles with work explanations and cost details, complete tasks per standard procedures and warranty requirements