Customer Service Officer
Based in Australia
Core
First point of contact for customers at a branch, handling transactions, educating on digital platforms, and guiding them to specialists.
Role type
Branch-based Customer Service Officer
Builds
Banking transactions, customer guidance, and referrals to Home Loans or Business Banking
Domain
Retail Banking
Deliverable
product features
Required skills
Cash handling, financial transaction accuracy, regulatory compliance knowledge, digital platform education
Preferred skills
Customer service experience, numerical proficiency, adaptability to new procedures
Responsibilities
Assist with cash deposits and withdrawals, maintain cash handling accuracy and end-of-day balancing, educate customers on online and mobile banking, refer customers to specialists, ensure compliance with policies
Seniority
Entry-level, full-time employee