Regular Giving Coordinator
Core
Coordinate the day-to-day delivery of a face-to-face regular giving acquisition program for children with cancer, managing external agencies and donor data.
Role type
Senior fundraising operations coordinator (regular giving)
Builds
Face-to-face regular giving program for children with cancer
Domain
Non-profit fundraising / Healthcare support
Required skills
Face-to-face fundraising program management, Regular giving program experience, Donor data interpretation, CRM proficiency, Stakeholder management, Process improvement, Contract compliance, Invoice reconciliation
Preferred skills
Salesforce experience, Data trend analysis, Donor journey mapping, Training delivery
Technologies
Salesforce
Responsibilities
Coordinate the day-to-day delivery of the face-to-face regular giving acquisition program, Build effective relationships with external fundraising and supporter relations agencies, Review existing reports, identify performance trends and recommend improvements, Ensure donor information is accurately transferred between agency partners, supporter relations providers and Redkite's CRM, Support contract compliance, quality assurance and high standards of fundraiser conduct, Coordinate invoice reconciliation, clawbacks, cancellations and other program administration, Respond to regular giving enquiries and ensure donors receive a timely, positive experience, Develop and improve processes, policies, donor journeys and program documentation, Help bring regular giving to life across Redkite's website, communications and fundraising collateral, Support the development of acquisition, welcome, retention, upgrade, reactivation and loyalty activity, Deliver training to face-to-face fundraising teams, either online or occasionally in person
Seniority
Mid-Senior, hands-on IC