ServiceNow Specialist
Core
Partner with stakeholders to shape and deliver improvements across the ServiceNow platform, acting as a link between business and technology teams.
Role type
ServiceNow Specialist (Business Analyst / Platform Administrator)
Builds
Scalable, best-practice ServiceNow outcomes across ITSM, ITOM, HRSD, and IRM domains.
Domain
Energy / IT Service Management
Required skills
ServiceNow platform administration, requirements gathering, stakeholder engagement, Agile delivery, process improvement, UAT and defect management, governance and standards
Preferred skills
Lean Six Sigma Green Belt, advanced ServiceNow certifications (CIS)
Technologies
ServiceNow (ITSM, ITOM, HRSD, IRM, Service Catalogue)
Responsibilities
Define requirements and prioritize demand for ServiceNow solutions, facilitate workshops to translate business needs into user stories, partner with developers and users for solution delivery, maintain platform governance and best practices, support testing and business outcome validation.
Seniority
Mid-level, hands-on IC
