Administration Assistant
Core
First point of contact for clients delivering exceptional service, solving problems, and managing administrative tasks to build trust and strengthen relationships.
Role type
Senior IC administration and client services officer
Builds
Client service experiences and operational support for an Owners Corporation Management firm
Domain
Property management / Owners Corporation Management
Deliverable
client delivery
Required skills
customer service, relationship management, triaging requests, record keeping, time management, problem solving, multitasking, proactive communication
Preferred skills
resilience, attention to detail, ability to work independently, continuous improvement mindset
Responsibilities
Managing incoming calls, emails, and client enquiries; Providing exceptional customer service and relationship management; Accurately triaging and directing client requests; Coordinating administrative tasks and maintaining records; Supporting internal teams with operational and client service activities; Managing competing priorities in a fast-paced environment
Seniority
Mid-level, high-performing IC