Team Leader - Domestic Violence Crisis Line
Core
Lead a team of specialists delivering telephone-based crisis intervention, risk assessment, safety planning, and referral services to women and children experiencing domestic and family violence.
Role type
Senior Team Leader, Domestic Violence Crisis Line
Builds
Specialist crisis response service for women and children
Domain
Social Services / Domestic Violence / Crisis Intervention
Deliverable
client delivery
Required skills
Team leadership and supervision, Crisis intervention, Risk assessment, Safety planning, Trauma-informed practice, Stakeholder engagement, Operational oversight
Preferred skills
Social Work qualification, Experience in complex service environments
Technologies
None
Responsibilities
Provide leadership, coaching, and professional support to a team of specialists; Support high-quality, trauma-informed service delivery; Contribute to workforce development and continuous improvement; Monitor service demand and operational requirements; Build collaborative relationships with stakeholders; Maintain focus on safety and best-practice responses.
Seniority
Senior, hands-on IC