Cafe Operations Coordinator - TWPZ
Core
Coordinate day-to-day operations of multiple zoo cafés (Café Wild, Waterhole Café, accommodation cafe), leading teams, managing guest service, and overseeing ancillary food assets.
Role type
Café Operations Coordinator (Hospitality)
Builds
Café services and guest experiences for zoo visitors
Domain
Hospitality / Tourism / Zoo Operations
Deliverable
product features
Required skills
Team leadership, rostering, training, operational compliance, inventory management, cash handling, incident reporting, stakeholder coordination
Preferred skills
Manual driving license, sustainability focus
Technologies
Operational systems, inventory management tools
Responsibilities
Coordinate daily café operations across multiple venues; lead, recruit, train, and roster café staff; ensure food safety, WHS, and cash handling compliance; manage stock control and administrative processes; oversee guest-facing assets like vending machines; resolve operational and guest experience issues.
Seniority
Mid-level, hands-on IC