Business Analyst
Core
Captures and documents business, process, and data requirements for telecom domain projects to ensure delivery to specification.
Role type
Business Analyst (Telecom Domain)
Builds
Release estimates, process definitions, and adoption strategies for Customer/IT/Employee workflows.
Domain
Telecom / IT Service Management
Deliverable
product features
Required skills
Requirements modeling, Agile story writing, Stakeholder management, Process design, ServiceNow technical knowledge, Release estimation, Testing support, Workflow definition
Preferred skills
Fluent written and spoken English
Responsibilities
Captures business and user requirements as agile stories; Ensures requirements are understood, developed, tested, and delivered; Owns stakeholder relationships to identify and prioritize requirements; Represents stakeholders in planning, development, and release; Works with platform teams to develop release estimates; Supports testing efforts; Drives adoption of new processes; Defines processes across Customer/IT/Employee workflows.
