Customer Service Manager
Based in AustraliaNo visa sponsorship
Core
Lead the delivery of exceptional customer experiences while driving team performance across multiple departments in a retail environment.
Role type
Senior IC retail operations manager
Builds
Customer service operations and team performance in a department store
Domain
Retail / Department Store
Deliverable
product features
Required skills
People leadership, team coaching, workforce planning, KPI management, commercial acumen, retail operations knowledge, time management
Responsibilities
Lead and manage daily department operations, inspire and develop team through coaching and feedback, foster a high-performance customer-first culture, maximise team productivity through smart workforce planning, spend quality time on the floor to lead by example, empower and mentor team members
Seniority
Senior, hands-on IC